Frequently Asked Questions (FAQ)

What is rainforest lumina?

Singapore Zoo turns 45 in 2018, and as part of the celebrations, the zoo presents Rainforest Lumina, a multimedia night walk on the wild side. Guests will explore a one kilometer stretch of the tropical rainforest at night and be treated to a mesmerising audio-visual experience.

Where is Rainforest Lumina located?

Rainforest Lumina is located at Singapore Zoo:
80 Mandai Lake Road
Singapore 729826

Zoom down in 15 minutes with Mandai Khatib Shuttle or find out other several quick and convenient ways to travel down here.

What are your opening hours?

Rainforest Lumina is open at dusk from 1 July 2018 onwards. The event will run between 7.30pm – 12.00am each night. There are 7 entry timings daily with the last entry at 10.30pm.

Who can visit the experience? Is it suitable for children and seniors?

Rainforest Lumina is a one kilometre walk through the lush rainforest, and is open to everyone. The walking paths will be well-lit to ensure safety and security of our guests. Guests with limited mobility can also experience Rainforest Lumina by wheelchair or mobility devices available for rental near the entrance. Please approach our staff for assistance.

How long is the entire experience?

Depending on your pace, Rainforest Lumina will take approximately 45 minutes to an hour to complete.

Will there be real animals in this experience?

Animals in Singapore Zoo will not be part of this night experience which is centred on VIRTUAL ANIMALS throughout the experience.

Will this be part of Night Safari?

No, this is an entirely new and separate experience for guests in Singapore Zoo. To get the ultimate wildlife experience, you are encouraged to visit Singapore Zoo in the day, followed by Rainforest Lumina or Night Safari before or after your experience at Rainforest Lumina.

Does my Singapore Zoo or Night Safari ticket include the Rainforest Lumina experience?

No, this is a separate ticketed experience.

How much does this experience cost?

Admission for Rainforest Lumina is priced at $22 for adult and $16 for child, between 3 to 12 years old. Purchase online to enjoy 10% savings on Regular days (Mon-Thur & Sun) and 5% savings on Peak and Super Peak days (Fri, Sat, eve of Public Holiday & Public Holiday).

I am a Family / Individual / Corporate member of the Park(s). Is Rainforest Lumina admission complimentary for members?

Rainforest Lumina is not included in our memberships, and tickets are sold separately for admission to this event.

How do guests purchase tickets?

Guests can purchase tickets online on the official website www.rainforestlumina.sg or from the ticketing counters at Singapore Zoo.

Why should I purchase my ticket ahead of time?

Tickets are purchased for a specific date and time belt. Advance ticket purchase means you can plan for your preferred date and at the time convenient for you, subject to availability.

Either print your ticket or have it available on your mobile device for verification at the point of entry.

Is it possible to buy a package including Rainforest Lumina and another park entrance?

Yes, you have the option to purchase Single Park or Multi Park Combo Tickets, inclusive of Rainforest Lumina Ticket here.

Can I buy my ticket when I arrive?

Yes, tickets can be purchased at the ticketing booth upon arrival, subject to availability. However, you are strongly encouraged to purchase online in advance, to avoid disappointment.

There is a time on my ticket. What does it mean?

The time stated represents your chosen admission time for the Rainforest Lumina experience. There are a total of 7 entry timings daily, from 7.30pm to 10.30pm. The staggered entry timing helps ensure all guests have an enjoyable experience throughout the night walk.

Can I visit the experience many times with the same ticket?

No, each ticket is valid for one entry only, at the time and date indicated on it. However, you’re more than welcome to visit again soon!

What happens if I arrive late?

If you arrive past your admission time, the team will do their best to accommodate you in the next available time. Please note that on busy nights, there could be a significant wait time, especially if you are with a large group. You are recommended to arrive at least 10 minutes before the admission time printed on your ticket.

Will there be a wait time?

Each entry departure will take place within 30 minutes of the time indicated on the ticket, unless due to unforeseen circumstances.

Is it possible to get an exchange or refund?

Admission ticket purchased are not refundable or exchangeable for cash or kind.

Can I take photos and videos during this experience?

Most certainly, you are encouraged to take photos and videos, and share your experience on social media. Don’t forget to hashtag #RainforestLumina #SingaporeZoo.

Wildlife Reserves Singapore

@wrs.ig

What is the recommended footwear for this experience?

To have an enjoyable time, you are recommended to wear comfortable shoes like flats and sneakers.

Will the park be very dark? Do I need to bring a flashlight?

No flashlight required. For a magical experience, let the light guide your journey through the rainforest.

Will there be food and beverage options available?

There will be food options available for purchase at the zoo entrance.

Are there bathrooms in Rainforest Lumina?

There are bathrooms at the entrance and at various points of the experience.

How to ensure a magical experience at Rainforest Lumina?

PUNCTUALITY - The Creature Crew cannot wait to meet you! Please arrive at least 10 minutes ahead of the timing on your tickets, to ensure you catch them on time.

COURTESY - Allow the Creature Crew to guide you through the night walk at a relaxing pace, no hurry at all.

SAFETY - Please keep to the path that the rainforest has laid for you. The rainforest has many dark and untold secrets that even the Creature Crew are wary of.

VOLUME - Be sure to keep your voices down and let yourself be swept away by the magical symphony of the rainforest!